Privacy Policy | poneclub Official Platform Philippines

Last Updated: 2026-08-21

Privacy Quick Summary

  • What we collect: Account details, identity verification, payment info, and technical device data.
  • Why we collect it: To manage your account, process payouts, verify your age, and prevent fraud.
  • Who sees it: Internal staff and trusted partners (payment, KYC, and technical providers). We never sell your data.
  • How long we keep it: For the life of your account and as required by Philippines laws.
  • Your control: You can request access, correction, or deletion via our support channels.

1. Introduction and Scope

Welcome to poneclub. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we handle your data when you use our website and services in the Philippines.

This policy applies exclusively to the services provided by poneclub. It does not apply to any third-party websites, external payment portals, or separate gaming providers that you may visit after leaving our platform. Once you leave our site, we have no control over the privacy practices of those external entities.

2. Personal Information We Collect

Account & Identity

Information provided during registration to establish your identity and ensure you meet the minimum age requirements.

Verification Documents

Official identification and proof of address submitted during the KYC process to prevent fraud and meet legal mandates.

Payment Data

Information required to process deposits and withdrawals, handled via secure channels to ensure financial security.

Gaming Activity

Records of your transactions, games played, and betting patterns to optimize your experience and detect irregular play.

Technical Data

IP addresses, browser type, device identifiers, and operating system data collected automatically for security and performance.

Support Records

Communications sent to our support team, including chat logs and email correspondence for resolution of queries.

3. How We Collect Data

We collect information through three primary channels:

  1. Directly from you: Information you provide when registering an account, verifying your identity, or contacting support.
  2. Automatically: Data collected via cookies and system logs as you navigate our site.
  3. Partner Providers: Information shared by our trusted service providers, such as payment processors and verification agencies.

4. Why We Use Data

Your data is used for essential operational purposes, including:

  • Account Management: Creating and maintaining your player profile.
  • Financial Processing: Ensuring deposits and withdrawals are executed accurately and securely.
  • Compliance: Verifying age and identity to prevent underage gambling and identity theft.
  • Fraud Prevention: Detecting multi-accounting and prohibiting fraudulent betting activities.
  • Legal Obligations: Fulfilling requirements applicable to gambling operators within the Philippines.
  • Marketing: Sending promotional updates, only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Partner payment processors, KYC verification agencies, and technical infrastructure providers.
  • Legal Authorities: When required by law or to comply with a valid legal request from regulatory bodies.
Strict Guarantee: Your personal data is never sold, traded, or rented for marketing purposes to external companies.

6. How We Protect Data

We employ robust security measures to safeguard your information:

  • Encryption: Use of industry-standard encryption protocols for all data transmitted between your device and our servers.
  • Access Control: Internal access to personal data is strictly restricted to authorized employees based on a "need-to-know" basis.
  • Payment Isolation: Sensitive payment details are handled by secure third-party providers to minimize our direct exposure to financial data.
  • Continuous Monitoring: Regular system monitoring to detect and respond to potential security threats.

7. Cookies and Tracking

We use cookies to improve site functionality and analyze traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your residency, you have several rights regarding your data:

  • Access & Correction: Request a copy of your data or correct inaccurate information.
  • Deletion & Portability: Request the removal of your data or its transfer to another service.
  • Objection & Withdrawal: Object to certain data processing or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on the Support Page.

Note: Even if you request account closure, we are required to retain certain transaction and identity data to comply with anti-money laundering and gambling regulations.

9. How Long We Retain Data

We store your personal information for as long as your account remains active. Once an account is closed, we retain specific records for a timeframe required by applicable law in the Philippines to meet regulatory, auditing, and legal requirements.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be closed immediately and any remaining funds will be handled in accordance with our Terms.

Parents or guardians who believe a minor has registered an account may report this through our official support channels.

11. Cross-Border Transfers

To provide a seamless global gaming experience, some of our technical and verification providers operate outside the Philippines. When data is transferred across borders, we ensure that appropriate safeguards are in place to protect your information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be published on this page. We encourage you to regularly check the "Last Updated" date at the top of this page to stay informed about how we manage your data.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy or the handling of your personal data, please reach out to us through the official channels listed on our Support Page. Our team is available to assist you with any privacy-related inquiries.